Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jeffrey Phillips

Jeffrey Phillips

August 14, 2025

5  out of  5
rating by Jeffrey Phillips
"Great experience. Excellent and clear communications. Good follow up. Stop looking. You found your new agent."
Profile photo of Sue Buchanan

Sue Buchanan

July 19, 2025

5  out of  5
rating by Sue Buchanan
"I received a letter from State Farm that to me was incorrect regarding my insurance. I contacted the office of Amy Manshack, my local agent, and spoke with Travis, an account representative with the agency. He was friendly and very professional. Travis handled my situation timely and communicated with me at the times he said he would. He also contacted my mortgage company in response to the letter I received from them regarding this issue. He resolved the situation. Travis is definitely an asset to Ms. Manshack’s agency and State Farm!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of luis nunez

luis nunez

June 25, 2025

5  out of  5
rating by luis nunez
"Tiffany is truly amazing. She was extremely helpful with my renters insurance!"
Profile photo of Zayra Diaz Arango

Zayra Diaz Arango

June 19, 2025

5  out of  5
rating by Zayra Diaz Arango
"Great service provided by Justin He helped me get a quote and explain to me every option I had throughout the process. He recommended a life insurance, and how i would benefit from it. He was very straightforward with everything and had a clear explanation about the options I had with each policy. Within a few minutes I had my insurance coverage and all the documents in my email Overall great customer service and very knowledgeable agent."
Profile photo of Makenzie Thomas

Makenzie Thomas

June 12, 2025

5  out of  5
rating by Makenzie Thomas
"I was with Justin and he was amazing! Got my insurance down 100$ a month, would definitely consider."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Fernando

Fernando

June 10, 2025

5  out of  5
rating by Fernando
"Justin is great and very professional! Explains everything very well and great at his job!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Janel Burchett

Janel Burchett

June 2, 2025

5  out of  5
rating by Janel Burchett
"Love this office. Such nice people and very professional."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Charleston Native

Charleston Native

May 16, 2025

5  out of  5
rating by Charleston Native
"Tifani has been helping me deal with the insurance for my mom’s car and house after her passing. Tifani has been unbelievably helpful and attentive to my questions, concerns, and needs. Unfortunately, I live nowhere near Franklin, but I would 110% recommend Amy’s office to anyone in the area who needs insurance. Everyone here who has helped me has been an absolute blessing to deal with during a life-changing, difficult event."
Profile photo of Tonya Owens

Tonya Owens

May 14, 2025

5  out of  5
rating by Tonya Owens
"Justin Staffelbach patient. Answered any questions or concerns I had. Very explanatory! Thank you so much!⭐️⭐️⭐️"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Katy Munoz

Katy Munoz

May 8, 2025

5  out of  5
rating by Katy Munoz
"Justin Staffelbach was amazing in assisting me in getting my new auto policy! He explained everything throughly, answered any questions I had, and helped me get savings with my policy! I had a great experience & would highly recommend Justin!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Tonya Rustay

Tonya Rustay

April 29, 2025

5  out of  5
rating by Tonya Rustay
"Thanks Brian for answering my questions!!! You guys are always helpful and never make me feel like I’m bothering anyone."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Peggy Belflower

Peggy Belflower

April 28, 2025

5  out of  5
rating by Peggy Belflower
"Justin is 5-star knowledgeable, helpful, efficient and saved me money by honing my policies when I moved them to Amy Manshack State Farm. I highly recommend this State Farm office. Five Stars Plus."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Justin Williams

Justin Williams

April 25, 2025

5  out of  5
rating by Justin Williams
"Justin Staffelbach was very helpful and knowledgeable. He was able to save me some discounts by bundling. Highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Connie Coker

Connie Coker

April 22, 2025

5  out of  5
rating by Connie Coker
"Excellent service and assistance"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Justin Gray

Justin Gray

April 21, 2025

5  out of  5
rating by Justin Gray
"Justin at State Farm is the man. By far the best rates and best experience"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Leslie deitz

Leslie deitz

April 10, 2025

5  out of  5
rating by Leslie deitz
"I’ve recently dealt with Justin involving a quote for car insurance!! This was my best experience by far, he explained everything in great detail & answered all my questions!! He was very polite & knowledgeable!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Sam Welch

Sam Welch

April 8, 2025

5  out of  5
rating by Sam Welch
"Justin Staffelbach was the State Farm agent who helped me with all my questions, concerns, and most importantly, helped me find the right insurance I needed, he was very helpful and respectful and now I always ask for Justin staffelbach by name whenever I have any concerns or questions, he won’t hesitate to walk you through everything you need to know, I highly recommend Justin to anyone and everyone, great job Justin!! 👍🙂"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Jaime Dugan

Jaime Dugan

April 2, 2025

5  out of  5
rating by Jaime Dugan
"Justin was very helpful and we got coverage quickly."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Gina Sullivan

Gina Sullivan

March 25, 2025

5  out of  5
rating by Gina Sullivan
"Justin was absolutely wonderful. He was professional, personable, and able to answer all of my questions. We were able to bundle my policies and save money at the same time :). It is such a relief knowing that we have a great insurance team here locally. I would HIGHLY recommend them to all."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Matt Kohlman

Matt Kohlman

March 18, 2025

5  out of  5
rating by Matt Kohlman
"I recently had to call for a situation, and Justin Staffelbach took care of me in a quick, yet professional manner. He took care of all my needs, and he helped me navigate the complicated world of insurance better than I would ever expect. Thank you Justin!"
Profile photo of Marilyn Hart

Marilyn Hart

February 18, 2025

5  out of  5
rating by Marilyn Hart
"Knowledgeable staff! Customer service extraordinaire. Provided over and above assistance with our insurance needs. Thank y’all."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Samantha Cabe

Samantha Cabe

February 15, 2025

5  out of  5
rating by Samantha Cabe
"These are my people, they take care of all my needs for my auto and home owners insurance. They have even notarized signatures for me that had nothing to do with insurance. Thanks so much!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Kate DeLoach

Kate DeLoach

January 20, 2025

5  out of  5
rating by Kate DeLoach
"We recently had a chimney fire and were very pleased with the way State farm handled it. We had a check within a couple of weeks which helped us to get the repairs scheduled."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of jim williams

jim williams

December 7, 2024

5  out of  5
rating by jim williams
"Justin went above and beyond ensuring that a car I purchased over the weekend got the insurance it needed within 15 minutes of their store being open on a SATURDAY! Absolutely incredible service!"
We responded:
"Thank you for the review. Justin is a great asset to our team and is very helpful with helping out policyholders with whatever they may need."
Profile photo of James Slatten

James Slatten

November 2, 2024

5  out of  5
rating by James Slatten
"Amy office was recommended by my local State Farm agent, Ann Raush, in Louisiana to handle an insurance issue on a probate estate property in Highlands. Tifani from Amy's office was knowledgeable, highly responsive and prompt in helping the estate to bind coverage quickly. Highly recommend Tifani in Amy's office. Follow up: The whole office was great to work on the estate's insurance matters. Even though we were a "short term" client we got the best of service from Amy and her staff."
We responded:
"Jim thank you for your kind words. Tifani is a great asset to our office. We are happy to help!"